NACC Week of 08/14/23

Morning Huddle: Every Tuesday and Thursday

https://mnachc.zoom.us/j/8029150113

!!Staff Shoutouts!!

  • Congratulations to Kirsten Farmer on passing her exam for the LICSW.  She has become a compassionate, skilled clinician and we are very proud of her.  Great job Kirsten!

  • Shout out to Mya.  Your patience and communication through our transitions make these changes tolerable.  Thank you!

August NACCaversaries:

  • Jenny Singh - 12 years

  • Daisy Galbreath - 7 years

  • Marisa Anywaush - 3 years

  • Jared Dunlap - 3 years

  • Ashley O’Meara - 3 years

  • Valerie Norris - 2 years

  • Patricia Koerner - 2 years

  • Lindsay King Cooney - 1 year

  • Cora Raskovich - 1 year

All Staff Updates this Week

  • Jessica is out on Maternity leave.  Please reach out to point person at CHD workspace in medical (Trudy or Mike) for assistance in her absence.

  • ***Franklin Ave CLOSED in front of NACC: August 16-23. Please use 14th Ave (or 11th Ave) to access parking lot****

  • Sara will be out August 18-25th. Contact Gregg or Johanna with any IT issues.

  • August 21st and 22nd we are getting pictures taken for the website. Even if your picture is not being taken, you may be in the background so please wear NACC gear both days!

  • Animal Therapy

    • 8/29

New Staff

  • Cora Raskovich-Patient Navigator

  • Julie Waller-RN Clinical Services Lead

Upcoming Events + Meetings + Groups + Risk Management Trainings

Risk Management + Area of Focus

Policy & Procedure

  • NACC is getting new desk phone in September. Sara and I will be providing training.

    • The final date for the switchover is being finalized, but it will likely be in mid-september

    • Ahead of the switch over, Sara and I will distribute the new phones throughout the clinics (including mino-b)

    • We will provide instructions on how to setup and access your voicemail and how to use the new features:

      • automatic voicemail sent to email as attachment

      • transcription of voicemails to text sent as emails

      • ability to make calls from computer/laptop or smartphone (from NACC number)

      • call queues for callers that want to wait to talk to someone

      • improved support and system uptime

Wellness + Wins

  • ROI and prior auths to ScanStat

  • Scheduling guidelines project success

  • Quality metrics moving in the right direction

  • Onsite Security X 2

  • Coffee and beverages in HR

  • Saturday clinic pause

  • Office Economic Opportunity grant to expand NACCs ability to bring services to our unhoused relatives

Email Tips

  • NEVER CLICK ON LINKS FROM an email unless you have checked and confirmed with the sender that the link is legit. Text me if you have a question.

  • Never send any information or patient data to anyone without confirming both the email name and the email address the message was sent from.

  • Email Encryption: Please do it when sending emails with PHI or PII

Department updates

Outpatient Behavioral Health

  • BH has 2 half hour same day appointments each day with rotating providers throughout the week. Same day appointments operate on a first come first served basis and may be in person or virtual depending on the day. These must be scheduled by BH.

  • To schedule elder/spiritual care: call the BH front desk OR enter a request in referral tracker for BH to follow up with clients

  • Behavioral Health Home referrals (for patients who need long term behavioral health supports) Should be placed through orders, please contact Molly at mkrause@nacc-healthcare.org or 612-476-2017.

Groups: call BH front desk to get clients registered: 612-843-5981

  • Diabetes Management Group - Thursdays from 10:00 am-11:00 am – with Laurie App.

  • Women’s Trauma Healing Group in Behavioral Health.  Meeting via zoom on Wednesdays at 2pm starting on 11/2. Please call BH with questions. 

Operations + IT + Traditional healing

  • Sara (IT) Cell Phone: 612-946-0544/ Johanna IT phone 612-476-2018 (on vocera “Call IT” ) Johanna provides IT support for late afternoons.

  • Nicky (Facilities): 612-201-9786

  • Travis’ Cell Phone: (763) 760-9983

  • Security coverage Starting Monday 7/3

    • Mon: 8 am - 6: 30 pm

    • Tues: 8 am - 6:30 pm

    • Wed: 8 am - 6:30 pm

    • Thur: 8 am - 6:30 pm

    • Fri: 8 am - 6:30 pm

Patient advocates + Transportation

  • Equine Therapy Dates (Ashley not available for rides): 8/17; 8/31; 9/7

  •  Ashley O will be leaving at 12pm on 8/18 and will be out on PTO 8/21-8/25

Community Health

  • Aldi gift cards for completed Well Child Checks from 1/1/23 to 9/15/23.  Contact Mike or Trudy to provide to patients.

  • Jessica Geier (Thurin) will be going on maternity leave.

Dental

  • Dental open normal hours.

  • Eastside clinic in St. Paul takes walk-ins 8:30-3 M-F for emergencies

Outreach

  • Weekly syringe clean-up around the neighborhood every Wednesday at 2 PM. All staff are invited to join. James and Tina will be the main contacts for this weekly event.

  • HIV Testing Event in Hinterland every Monday from 11 am -2 pm

  • Outreach at Avivo Village every other Thursday afternoon from 2pm-4pm

  • Street outreach every Thursday at encampments

  • Every 2nd Tuesday we join Southside HRS popup on Cedar

  • NACC staff are welcome to grab syringe or narcan kits from the DT harm reduction space. When taking supplies, please write down number of kits, type of kit, and date they are taking on White Board in back of DT.

Ashlee Jallen