Patient Advocate

 DEPARTMENT: Community Health

REPORTS TO: Community Health Manager

SUMMARY: This position is responsible for assisting patients in addressing social issues including health insurance, transportation, and housing.. Patient Advocate will use their strong communication and interpersonal skills as part of a dynamic, integrated team of healthcare professionals. Our ideal Patient Advocate will embrace challenging cases where they will have the opportunity to bring their problem solving skills to bear working with patients to remove barriers, connect to services, and improve quality of life.



  • Responsible for care coordination tasks as directed by the Community Health Manager -- including finding resources and working with patients to identify and resolve the barriers that prevent them from completing medical, dental, and behavioral health treatment plans

  • Responsible for acting as a social resource expert at NACC assisting providers and other staff with patient’s social needs

  • Acts as part of the outreach team promoting NACC in the community-- Attends community health fairs, events, expos, to share information, promote NACC services and improve community health

  • Works to enroll uninsured patients for medical insurance and maintains up-to-date community resources

  • Helps to maintain current community resource information in an organized and accessible format, including Insurance, pharmacy, traditional healing, counseling, housing, tribal registration, transportation, food assistance

  • Meets with patients in the clinic to assess and assist with the patient's social needs— performs both in reach and outreach to connect patients to social services

  • Acts as an advocate for patients and works to promote community health needs


  • This job has no supervisory responsibilities



  • Associate's degree (A. A.) or equivalent from a two-year College or technical school; or six months to one year related experience and/or training; or an equivalent combination of education and experience



  • Frequently/Continually required to stand

  • Occasionally required to walk

  • Frequently required to sit

  • Frequently required to utilize hand and finger dexterity

  • Continually required to talk or hear

  • Occasionally exposure to bloodborne and airborne pathogens or infectious materials

  • While performing the duties of this job, the noise level in the work environment is usually moderate

  • The employee must occasionally lift and /or move more than 25 pounds

  • Specific vision abilities required by this job include: Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus

Ashlee Jallen