Facilities and Security Specialist

DEPARTMENT: Operations

REPORTS TO: Director of Operations

SUMMARY: Performing overall housekeeping, building, grounds, safety, maintenance, custodial support, organization of events, space assignments, etc.; ensuring that clinic operates efficiently by planning and directing building related services. Responsible for maintaining facility security by responding to disruptive clients, emergency situations, monitoring surveillance equipment; inspecting buildings, equipment, and access points. Maintains sense of serenity and attempts to de-escalate and resolve situations calmly and respectfully.


  •  Assess the current condition of air conditioning, electrical, plumbing, and other essential facilities and equipment.

  • Leads the staff team that responds to situations involving disruptive, irate, or violent behavior. Maintains calm and respectful demeanor and demonstrates an ability to de-escalate clinic patients or community members in an elevated state.

  • Keeps management informed of the condition of equipment and other systems in the Clinic (if applicable).

  • Maintains the efficiency and good working conditions of the facilities.

  • Ensures continual evaluation of the facilities and security needs as they evolve .

  • Participates as needed in new site and/or branch planning and logistics.

  • Cleans, repairs and maintains facilities. This includes, but not limited to: painting, mowing grass, tree and shrub trimming, landscaping, snow removal, maintaining sidewalks, and driveways, etc.

  • Oversees the cleaning Housekeeping Staff.

  • Is involved in maintaining the safety of the building from fire, flood, and other hazards.

  • Initiates active safety measures in the building.

  • Ensures that all properties are properly insured to protect the interest of the company from further) loss.

  • Complies with all regulations pertaining to area.

  • Reviews lease or facility contracts and makes recommendations to senior management.

  • Participates in events actively.

  • Coordinates logistics, food, etc.

  • Orders supplies and ensure there is an adequate stock of supplies on hand.

  • Monitors and inventory furniture and fixtures.

  • Keeps upper management informed of any issues that might affect the financial well-being

  • Performs other related duties as assigned by management.


  •  This job has no supervisory responsibilities.


  •  Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

  • Ability to perform duties under pressure and meet deadlines in a timely manner.

  • Ability to effectively communicate with residents (handle concerns, complaints and issues); vendors; and staff being supervised.

  • Frequent need to inspect property, grounds and apartments.

  • Must be able to work in a fast-paced, multi-faceted and customer service-oriented environment.

  • Must be able to work as a team, interact with others in a professional/pleasant manner  and exercise problem-solving skills.

  • Must be able to apply principles of logical thinking or define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.

  •  More than 5 years’ experience in similar positions of facilities management with residential, multi-property.

  • Communication ability with all levels of the organization, including front-line management, maintenance staff, and executive team



  • Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

  • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

  • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly

  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.


  • Frequently required to stand

  • Continually required to walk

  • Frequently required to sit

  • Frequently required to utilize hand and finger dexterity

  • Continually required to climb, balance

  • Frequently required to bend, stoop, kneel or crawl

  • Continually required to talk or hear

  • Occasionally exposure to wet and/or humid conditions (non-weather)

  • Occasionally work near moving mechanical parts

  • Occasionally work in high, precarious places

  • Occasionally work around fumes, airborne particles, or toxic chemicals

  • Occasional exposure to outside weather conditions

  • Frequently exposure to bloodborne and airborne pathogens or infectious materials

  • While performing the duties of this job, the noise level in the work environment is usually moderate to loud

  • The employee must occasionally lift and /or move more than 50 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 15 pounds.

  • Specific vision abilities required by this job include: Close vision; Distance vision;; Peripheral vision; Depth perception and ability to adjust focus

Ashlee Jallen