Facilities and Security Specialist
REPORTS TO: Director of Operations
SUMMARY: Performing overall housekeeping, building, grounds, safety, maintenance, custodial support, organization of events, space assignments, etc.; ensuring that clinic operates efficiently by planning and directing building related services. Responsible for maintaining facility security by responding to disruptive clients, emergency situations, monitoring surveillance equipment; inspecting buildings, equipment, and access points. Maintains sense of serenity and attempts to de-escalate and resolve situations calmly and respectfully.
KEY FUNCTIONS AND RESPONSIBILITIES:
Assess the current condition of air conditioning, electrical, plumbing, and other essential facilities and equipment.
Leads the staff team that responds to situations involving disruptive, irate, or violent behavior. Maintains calm and respectful demeanor and demonstrates an ability to de-escalate clinic patients or community members in an elevated state.
Keeps management informed of the condition of equipment and other systems in the Clinic (if applicable).
Maintains the efficiency and good working conditions of the facilities.
Ensures continual evaluation of the facilities and security needs as they evolve .
Participates as needed in new site and/or branch planning and logistics.
Cleans, repairs and maintains facilities. This includes, but not limited to: painting, mowing grass, tree and shrub trimming, landscaping, snow removal, maintaining sidewalks, and driveways, etc.
Oversees the cleaning Housekeeping Staff.
Is involved in maintaining the safety of the building from fire, flood, and other hazards.
Initiates active safety measures in the building.
Ensures that all properties are properly insured to protect the interest of the company from further) loss.
Complies with all regulations pertaining to area.
Reviews lease or facility contracts and makes recommendations to senior management.
Participates in events actively.
Coordinates logistics, food, etc.
Orders supplies and ensure there is an adequate stock of supplies on hand.
Monitors and inventory furniture and fixtures.
Keeps upper management informed of any issues that might affect the financial well-being
Performs other related duties as assigned by management.
This job has no supervisory responsibilities.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to perform duties under pressure and meet deadlines in a timely manner.
Ability to effectively communicate with residents (handle concerns, complaints and issues); vendors; and staff being supervised.
Frequent need to inspect property, grounds and apartments.
Must be able to work in a fast-paced, multi-faceted and customer service-oriented environment.
Must be able to work as a team, interact with others in a professional/pleasant manner and exercise problem-solving skills.
Must be able to apply principles of logical thinking or define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
More than 5 years’ experience in similar positions of facilities management with residential, multi-property.
Communication ability with all levels of the organization, including front-line management, maintenance staff, and executive team
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Frequently required to stand
Continually required to walk
Frequently required to sit
Frequently required to utilize hand and finger dexterity
Continually required to climb, balance
Frequently required to bend, stoop, kneel or crawl
Continually required to talk or hear
Occasionally exposure to wet and/or humid conditions (non-weather)
Occasionally work near moving mechanical parts
Occasionally work in high, precarious places
Occasionally work around fumes, airborne particles, or toxic chemicals
Occasional exposure to outside weather conditions
Frequently exposure to bloodborne and airborne pathogens or infectious materials
While performing the duties of this job, the noise level in the work environment is usually moderate to loud
The employee must occasionally lift and /or move more than 50 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 15 pounds.
Specific vision abilities required by this job include: Close vision; Distance vision;; Peripheral vision; Depth perception and ability to adjust focus